Terms and Conditions

TERMS & CONDITIONS
VILLAS IN CYPRUS
Terms and Conditions
Booking Contract 2023
This Booking Contract and our confirmation email contain the entire agreement between us and you and forms the basis of your agreement with us, so please read them carefully. Nothing in this Booking Contract affects your usual statutory rights.
Making your Booking
The Booking shall be made and this Booking Contract shall be effective once the Initial Deposit (as defined below) or full payment has been received by us along with the completed booking form, and you have received an email confirming the Booking and including the Cancellation Policy (as defined below). In the case of a Gift Voucher booking, the contract is effective once either the payments as above have been received or, in the case of the voucher being gifted to you from us, the contract shall be effective immediately.
If the Quote or Invoice requires that you:
1; make a payment in full, then you must pay the full amount (for the Booking and security deposit required) to us by the due date; or
2; pay an initial deposit of 30% (the “Initial Deposit”) followed by the balance payment (the “Balance”) six weeks before arrival. You shall also be required to pay the excess electricity/damage deposit (the “Damage Deposit”), as part of your payment in full or your Balance payment (as applicable). This deposit will be refunded within 48 hours of departure providing no charges against it apply. (see electricity allowance below)

Paying the balance payment
If you fail to make the balance payment in full and on time, we shall be entitled to treat your Booking as cancelled by you and the Cancellation Policy (as defined below) shall apply.
If you cancel your Booking
If you need to cancel your Booking you must email us as soon as possible. Initial deposits are non-refundable. Balance payments are generally non-refundable within 8 weeks of arrival – however, if you need to cancel your booking after you have paid your balance payment we will do our utmost to re-sell the accommodation, and if we do, we will offer either a full refund of the balance payment, or pro rata dependant on the price achieved less any admin fees. Please ensure you have adequate travel insurance.
In the event that:
You do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.

Only persons included on the booking form may be at the property booked at any time. In the event that more persons are discovered to be at the property we retain the right to cancel your booking with immediate effect and without refund.

If we cancel your Booking
We would not expect to have to make any changes to your Booking, but sometimes problems occur, If we do have to make any alterations or, very occasionally, cancel your Booking due to a problem, we will contact you as soon as possible and inform you of the cancellation or the change to your Booking. If we cancel your Booking not due to you breaking any of our T&C terms, we will refund all fees you have paid to us. In the case of the accommodation being offered in full or part as compensation, no alternative accommodation, refund or cash alternative will be given.However, in any of case, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, travel, car hire, entertainment, activities or insurance).

Arrival/departure
You can arrive at the Property after 4pm on the arrival day, and the check out time on your departure day is 10am. (unless different times are agreed by us in writing). If you remain in the property after check out time without agreeing with us, we reserve the right to charge €50 per hour from the security deposit.
Your obligations
You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition. You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. You agree to leave the property in a good clean condition. We reserve the right to charge an extra cleaning fee (from your deposit) if excessive cleaning is required. There will be an additional £25 fee if the BBQ is left dirty or if excessive cleaning of the house/grounds is required. (photo evidence will be provided)
You agree to take all necessary steps to safeguard your personal property while at the Property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
Important. 

No smoking is permitted in any of our properties. No children under the age of 15 are permitted in Ocean Wings Paphos or Shambala Beach House at ANY TIME. 

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party. If you do so, we can refuse to hand over the Property to you, or can require you to leave it with immediate effect. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. If any complaint cannot be resolved during your holiday, you must email us with full details within 28 days of the end of your Booking.
Electricity allowance for Stays 14 days or less.
Due to high electricity charges, you will be given, free of charge, a fair usage allowance.This is calculated for each villa to be enough for normal usage including use of bedroom air conditioners overnight. Hot water is mostly solar heated.
However, If you leave the air conditioners running during the day or with windows and doors open you may exceed the allowance. You are welcome to purchase additional air conditioning if required. Anything over the complimentary fair usage allowance given is charge at 0.40c per unit. A meter reading is taken on your arrival and again on departure. The meter may be checked at any
time. Please ask for the location. For Stays Longer than 14 days
If the cost is greater than the deposit paid you agree to pay the difference within 48 hours of the invoice being issued.
The above conditions do not apply if there is an agreement in place for a special long term rate.

Limit of Liability
Our maximum liability for any losses you suffer as a result of us acting in breach of this Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, car hire, entertainment, activities or insurance). Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
Law and Jurisdiction
This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of Cyprus and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of Cyprus.
By making a booking with us and paying a deposit or balance due,to or agreeing to these terms and conditions via a booking form, you confirm that you have read and accept and agree to our terms and conditions.